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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
353 ratings and 188 comments received in the last 90 days.
30 December 2024
The purchase experience was excellent; however, at the time of delivery, I noticed that the car was not adequately prepared. It appeared a bit dirty, with noticeable mud around the tyre flaps. Additionally, I observed scratches on the paintwork.
30 December 2024
I could not fault the experience.
28 December 2024
yes i was told every thing that i needed to know about the purchase of the car
28 December 2024
Everything done on time and to plan. Daniel went above and beyond in ensuring all paperwork was signed off and finance finalised so the purchase ran smoothly and quickly. The car tour/handover also very professionally completed.
26 December 2024
Everything was quick and easy
26 December 2024
Simon was very helpful throughout
24 December 2024
Excellent staff very knowledgeable
21 December 2024
No issues over the purchase and pick up of the car, seamless.
19 December 2024
Took time and patience to help me understand the features of my new car at my pace and responded to my questions in an appropriate way. I know that if I have more questions or need more help i just have get in touch.
19 December 2024
I was delighted with the overall experience staff were very friendly and knowledgeable.
17 December 2024
Mark Scott m pressed me with his professionalism and care in his dealings with me and I was left confident I had the right car at the right price.
06 December 2024
Apart from the car being 2 months late and not full off charge when I picked it up everything was good
05 December 2024
Excellent process from start to finish. This is our third BMW purchased from Nigel, it is always a pleasure to do business with him at Eastern BMW. The process was seamless and perfect.
05 December 2024
All staff very friendly and helpful. Sales personnel ery good
04 December 2024
Very satisfied. The experience was exactly as I had hoped, with improvements on my previous experiences. I was consistently impressed and energised by the purchase and experience.
04 December 2024
Everyone at the branch was very friendly and helpful. Nigel and Lucy were always very attentive - they are an absolute asset to the branch!!
04 December 2024
Knowledgable staff Good part exchange deal New car well prepared
04 December 2024
Scott Shedden and Nigel Crisp were most helpful, informative and knew their job inside out. Great representatives of your Company.
04 December 2024
Great hand over by our salesman
04 December 2024
Every effort was made to make it a special moment, which was appreciated by us
02 December 2024
All aspects carried out in a friendly but professional way., kept up to date on progress and competent handover with sales manager taking time to talk to us personally. Appreciated guru demonstrating workings of digital dashboard
02 December 2024
Experience was made really personal Everyone went above & beyond
01 December 2024
A last minute delay in car collection due to a software update caused disappointment. There was a problem recovering the funds which was frustrating. Then there was a 2nd postponement of the car delivery! The salesman was very supportive throughout.
30 November 2024
I was offered a trade in price of £9,850.00 only to find that it had dropped by £550 on the day of receipt of the car. Yes, i signed the form stating that the trade in price was not totally confirmed until purchase day. However, losing £550.00!!!
25 November 2024
Everything was easy. The staff were friendly and went the extra mile to be helpful
22 November 2024
Quality, knowledge, guidance and support. Enjoyable experience. We will be back!
18 November 2024
Information flow was very strong and appropriate through the process
18 November 2024
Great service from Eastern
17 November 2024
Very attentive and ensured we were completely comfortable with the controls and setting up before we left
10 November 2024
First time in dealing with Eastern BMW dealership, excellent service from start to finish.
07 November 2024
everything that was discussed was dealt with a full explanation
04 November 2024
Very easy and quick process.
31 October 2024
Technology aspects of car fully explained and a thorough presentation on handover
30 October 2024
The sales executive who dealt with my initial enquiry, Daniel Runciman, was courteous, professional and exceptionally knowledgeable. He was friendly and engaging, negotiated in a pragmatic fashion, and made the process relaxed and enjoyable
30 October 2024
Simon was incredibly personable, knowledgeable and efficient.
30 October 2024
Staff were very courteous and knowledgeable. Helpful and offered advice on cars
28 October 2024
Simon Anderson, the Sales person we dealt with, was excellent throughout and extremely patient with our lack of understanding of the BMW Connect drive systems
25 October 2024
So far service has been spot on and salesman has kept me well informed.
20 October 2024
Ewan was the consummate professional, a fine negotiator and was able to clarify and understand exactly what we wanted.
09 January 2025
If something as simple as wiper fluid was missed, it raises serious security concerns about what else might not have been done.
07 January 2025
Car sorted. All good
06 January 2025
Delivered what was promised on schedule.
06 January 2025
The staff at Eastern always go out there way to make you feel welcome and discuss options with servicing and future purchases etc.
06 January 2025
superb service
05 January 2025
Courtesy car provided and everything explained. All went smoothly
02 January 2025
Never disappointed when my car is in eastern bmw. Always go above and beyond.
30 December 2024
Disjointed text messages with updates rather than calling.
30 December 2024
Easy to deal with, well looked after and updated on progress
30 December 2024
Straightforward and proactive engagement
30 December 2024
The work was completed within the expected time and you did wash and clean the car (unlike the last visit). The costs were as expected. I waited for over hour for the service staff member to come and talk to me though and had to chase him.
30 December 2024
I think your staffing is as good as the cars you sell
28 December 2024
Will never go back
25 December 2024
Annoying not to be able to give payment by credit card over the phone. For those of us not IT literate, I had to go to the bank and get cash !
24 December 2024
MOT was done and feedback given without trying to upsell. Only thing is that when I collected the car the next day, I found it with the window slightly open resulting in wet driver seat.
24 December 2024
2 way comms could be better.
23 December 2024
Driver asked if where they parked their car was ok. Service desk called to confirm the car had arrived and the service being undertaken. Kept informed of the progress and the car return journey. Had a nice chat with the driver at handover.
23 December 2024
Excellent customer service, clear exact no surprise and on time
23 December 2024
some damage was caused to bodywork which means car has to go back in to be repaired
23 December 2024
communication when car was in workshop was poor. I had no idea when i was getting my car back. It was difficult getting a hold of service advisor.
22 December 2024
Two queries not explained correctly and one was wrong.
22 December 2024
Excellent .
19 December 2024
Did what was expected.
19 December 2024
Service excellent and couple of freebies much appreciated. I just wish servicing was no soooo expensive , as a private car owner otherwise would visit more often
19 December 2024
Friendly and efficient
19 December 2024
The service was good enough. You could hardly hear the engineer on the explanation video.
18 December 2024
Efficient and friendly
17 December 2024
Very good experience and completed task within intended time
17 December 2024
They my car heath check. Did they it excellent job.
17 December 2024
Always receive first class service at Eastern BMW
16 December 2024
Dealt with Helen and Hollie, found them to be very knowledgable.
16 December 2024
Communication from the garage was excellent
15 December 2024
Absolutely no problems with my experiences at the garage.
15 December 2024
I would simply reply as above
12 December 2024
Everything done with the minimum of fuss.
11 December 2024
I was very satisfied with the service I received
11 December 2024
Professional amd kept me up to date.
11 December 2024
Friendly and helpful staff at reception
11 December 2024
Seated in comfort with a coffee. Work completed in approx 2 hours was quicker than I expected.
11 December 2024
Quick and efficient, kept to time scale
09 December 2024
Could fault Eastern, top notch service.
09 December 2024
Worst service received in 6yrs of being customer there. Lack of communication. The person brought into this branch to improve customer service has terrible attitude to attempting to resolve matters with clients. Can't change to 0 but not worth 1
09 December 2024
It was excellent on my trip to Eastern @ Edinburgh Newbridge. Staff very friendly and as I waited on my car I was able to observe how they also treated other customers. Lady on reception was particularly brilliant with customers
09 December 2024
Car went in with no issues . Within a few days had messages appearing saying there was too much oil in it. Other than BMW car hasn't been looked at since Feb 2024. Cost me £200 to get it fixed. BMW said they never touched oil. Must have been fairies
08 December 2024
Great communication and professional service
08 December 2024
welcome etc was great but it doesnt take 3 hours to fit roof bars and a roofbox
08 December 2024
Seamless process
08 December 2024
At almost every turn they did not deliver on their promises.
08 December 2024
Nothing was no much trouble for salesman Calvin
05 December 2024
Despite the friendliness of staff, 2 days after the service/mot my car has developed a fault with the oil level even tho the oil should have been changed
04 December 2024
I was kept up to date and fully informed all through the process.
03 December 2024
When I handed my car over for a service it had a warning light showing that I needed to inflate the tyres. disappointed to get the car back and this simple task had not been carried out. I presumed that when the car was driven this would be seen.
03 December 2024
Got what i needed done no hassles.
03 December 2024
All staff were very friendly and helpful
03 December 2024
A courtesy car was provided and we were periodically kept informed of the (slow) progress of our repair.
03 December 2024
Great staff, kept me informed throughout. Very helpful and welcoming into the waiting area
03 December 2024
Easy to book and all efficient
02 December 2024
Service was excellent Morgan kept me updated start to finish car was ready earlier than I'd anticipated washed and hoovered and looking great
02 December 2024
Good communication throughout and happy with the overall experience.
30 November 2024
I had to take my car elsewhere to get a code read to understand it wasn't urgent. The man took approximately 30 seconds to plug a meter in to tell me. He didnt barge me to do it.
28 November 2024
All work done as scheduled
28 November 2024
Staff are great BUT approach to servicing cars means it always takes longer than it should. For example, asked for wiper blades to be replaced. Couldn't do it as didn't have the parts and would need the car for 2 days.
28 November 2024
Cat was taken on time and advisor checked in on progress
28 November 2024
Nothing to complain about
27 November 2024
service met all my expectations
26 November 2024
Slightly concerned when mechanic recommended replacing all 4 tyres even thought the front pair had approx 6mm of tread on them. One had only been replaced less than a month ago!
26 November 2024
Always a pleasure :-)
26 November 2024
No issues, everything ran smoothly
26 November 2024
Nothing went, wrong great service
25 November 2024
Got car back when we were told to expect it only disappointment was it was not washed as we were informed it would be
25 November 2024
Everything went according to plan and it was a hassle free experience.
25 November 2024
great service as noted
25 November 2024
I expected better service. Two basic tasks not completed service light & washer fluid. I ended up topping washer fluid up myself when I arrived back home.
24 November 2024
Everything that was needed was done
24 November 2024
I was completely satisfied with the service given to me. The sales person Ewan Swanson was very helpful, answering all my questions and providing me with a complete service experience as indeed were all the staff in Eastern Motors. impressive.
24 November 2024
First class service
24 November 2024
Job done professionally and to agreed time frame. Outstanding customer service.
23 November 2024
Very smooth, good communication, so handy to have a courtesy car. My car was returned sparkling clean, inside and out - I really appreciated that.
23 November 2024
Zero complaints
21 November 2024
Really helpful staff, from first contact with Jack, and Morgan handling communication on the service, both show why I travel from Aberdeenshire to deal with a company that values good service.
20 November 2024
Happy with MOT carried out. Time taken to complete and return the car was longer than expected. Contradiction between advisory information generated by MOT and information entered into car computer information screen by examiner.
19 November 2024
Communication was excellent and fully explained
19 November 2024
A highly efficient service provided. A high standard all round.
18 November 2024
Very good.
18 November 2024
Car servicing and MOT was performed quickly and efficiently. Results and findings were explained to me. Breakfast while i waited a bonus.
18 November 2024
I was disappointed that a courtesy vehicle could not be provided although I have no other way of getting to and from the dealer or waiting for an unspecified time. The car was collected and returned but left me and my disabled wife without transport.
18 November 2024
Easy to deal with, good mix of calls and text messaging.
18 November 2024
Very good service from Morgan. She explained each step of the process with a friendly manner and smile.
18 November 2024
Even though it's quite a way from the centre of Edinburgh it's well worth the travel. And the coffee is excelllent. It's always a joy to look round the new cars whilst you wait.
18 November 2024
Couldn't have asked for better customer service. Everyone I had dealings with was personable yet professional.
18 November 2024
Customer service team were really helpful.
18 November 2024
Great, friendly service from Morgan
17 November 2024
Totally disregard customer requirement for vehicle to be available for collection same day every single time a vehicle is dropped off. Customer service reps couldn't care less
17 November 2024
It's great to pop in and see all the cars in the showroom.
17 November 2024
Was told car would be cleaned, it wasn't, was told I would be given a complimentary umbrella. I had to ask, bit embarrassing.
15 November 2024
Great service from reception greeting through to return of my 2 Series Coupé.
15 November 2024
Great coms and efficient to book in and on the day. Really nice touch to provide the freebies as I was in for 2 recalls on my vehicle.
15 November 2024
On time
14 November 2024
The service was exceptional.
14 November 2024
The staff at the branch were very welcoming and informative. Also good knowledge about about the service requirements.
12 November 2024
Being kept in the loop regards issues with my car
12 November 2024
Good staff
12 November 2024
Completed in less time than was enquired, it was a waiting appointment
11 November 2024
Good service and good update about my car
11 November 2024
The car was kept for two days to investigate an engine noise and perform the recent recall work. I was not really convinced by the answer given following the investigation into the noise from my engine. I was simply told that
11 November 2024
Excellent service from the dealership. Very helpful. Communication from the Morgan was excellent. No complaints
11 November 2024
Got the car back on time and immaculate
11 November 2024
Everything went to plan.
11 November 2024
Mike from the service workshop was very helpful.
11 November 2024
It xx was wobderful
10 November 2024
Great team who take care of you
10 November 2024
The booking, communications and interaction on the day was good. I had booked for the car to be collected and I was a little surprised to learn that this meant accommodating a car from the dealership on my drive. This may not work for everyone.
07 November 2024
Staff are adorable, surroundings are welcoming and comfortable, progress communication is timely and appropriate.
07 November 2024
Very clear and easy communication and given BMW umbrella as a sign up to the App
07 November 2024
Friendly and efficient staff
07 November 2024
Work carried out as scheduled and fault not only diagnosed but fixed as well.
07 November 2024
Service & MoT undertaken on time and vehicle returned cleaned and hovered.
07 November 2024
Marked down one star as spare bottle of screen wash had not been left in car as advised and I had paid for it.
05 November 2024
Staff were nice, dealt with quickly, car clean and gift bag of accessories provided
05 November 2024
Very efficient check in service, good courtesy car, good coms by text, work all carried out correctly & further issues identified and car rebooked in for extra work in short order - only issue was no courtesy car availability for extra work booking
05 November 2024
Friendly staff and regular communication around the vehicle was much appreciated.
05 November 2024
Very expensive
04 November 2024
Kept up to date at all times
04 November 2024
All round easy experience
04 November 2024
Car fixed quickly
04 November 2024
The service advisor Gemma was really lovely and as helpful as was possible. The position I'm left in footing such an unreasonable bill is ridiculous.
01 November 2024
Excellent staff
30 October 2024
All good.
30 October 2024
Within 5 days I had to top up coolant, and a service light is still on.
30 October 2024
Car was taken care of very well. Communication was very good if not a bit excessive.
29 October 2024
Excellence & professionalism from Eastern
28 October 2024
Was advised by Zenith would be 1 hour slot but when got to BMW they advised 2 hour slot. Didn't ask if this was still going to be suitable, if I needed to book in at another time.
28 October 2024
£920 repair quote for £160 part, disgusted that dealer has attempted to charge me £750 labour for 1-2 hour job
26 October 2024
My only feedback was on sales. I was walking around the vehicles for a while then waited for car to be ready. I always find sales staff are not proactive. There were plenty milling around. Could have been a lost sale!
26 October 2024
Already submitted
26 October 2024
Not told car was ready to pick up
25 October 2024
I was treated with respect (as a female customer) but customer service staff also took time to answer my questions not just on my job in question. Driver of the courtesy coach was equally great.
25 October 2024
Every thing good never asked if I needed a car while my car was getting fixed
24 October 2024
Was ok, however my car feels a little more sluggish than it did previously to going for the recall. I'd like to be contacted regarding this.
24 October 2024
Did everything
21 October 2024
Per comments above
21 October 2024
No problem with the service of the car !!
21 October 2024
No issues at all
20 October 2024
Excellent service.
19 October 2024
My BMW app is still showing that EGR cooler still requires replacement , according to paperwork it has been replaced and updated
19 October 2024
One of the reception staff was very helpful. The work was done on the car in a timely fashion.
19 October 2024
Decent service in showroom. No contact after regarding work to be completed
18 October 2024
Did the recall at my convenience
01 January 2025
The service provided by Euan was very professional from the start right through to the handover of the car Hugely impressed by him