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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
326 ratings and 188 comments received in the last 90 days.
20 April 2024
My overall satisfaction with the Estern BMW was exceptional. The staff was knowledgeable, attentive, and made the entire process seamless.
20 April 2024
Everything went smoothly
19 April 2024
Always prompt responses to queries during process
19 April 2024
Simon went above and beyond for me
18 April 2024
Professional services
18 April 2024
Fantastic product 520i. Kept us up to date right to the point when we collected the car.
17 April 2024
The whole process was pretty seamless and Leona was a delight to work with. Perfect balance between professional and friendly. And the car is superb.
16 April 2024
Outstanding customer service, free from jargon or sales-speak, professional and friendly.
14 April 2024
We have been using this BMW Centre for several years now and have always found the sales and service staff efficient and helpful. Leona was friendly and efficient. She kept us informed regarding delivery of our car. Handover was smooth.
13 April 2024
Great handover, again many thanks to Leona and to Andrew who talked us through the cars features.
12 April 2024
I was kept fully updated all the way through ordering, build activity and ultimately the delivery of the car.
11 April 2024
The entire process was smooth and extremely well-coordinated by Ahmid. I particularly enjoyed the videos demonstrating the car and highlighting its main features, which allowed me to share them with family and friends.
11 April 2024
All the staff there are friendly and pleasant.
09 April 2024
Extremely professional staff
05 April 2024
I am very satisfied with my experience. Special thanks to Johnathan Kidd, who took the time to talk me through the process. His communication, advice and help throughout has been second to none. I am now enjoying my brand new 128ti.
04 April 2024
Car is perfect
04 April 2024
The sales staff I dealt with (Ewan and Chris) helped me purchase my second new BMW after initially I said that the proposed new monthly payments were too high. I was happy to keep my car for another year, They looked at it again and made it work.
31 March 2024
Everything went very smoothly
30 March 2024
Very welcoming and supportive
30 March 2024
Staff very pleasant but got initial paperwork wrong and failed to respond to email. Delivery fine but was promised follow up calls on car and devices but no calls to date
29 March 2024
All went well
29 March 2024
Very friendly and knowledgeable salesman who made the whole process easy
28 March 2024
East start to finish. Ewan was great start to finish.
28 March 2024
Leona came in on her day off to do the handover, she had everything prepared for a nice handover, kept me informed with any updates.
26 March 2024
It was all very efficient, whilst more help / support being offered both at time of collection and follow-up calls / emails.
24 March 2024
I was very well looked after by Ewan Swanson.
24 March 2024
Best experience from a car dealership and I've dealt with a few.
15 March 2024
Helpful staff.
14 March 2024
Delivered with all aspects explained and the vehicle in a unmarked condition
13 March 2024
I have been to other companies, and felt judged on appearance. At BMW it was perfect the staff were so friendly and family oriented.
06 March 2024
We were open with Leona about our budget and she worked hard to reach our expectations. Handover was as, always, a really enjoyable experience. The welcome from Lucy on arrival was lovely. It always feels very personal and special on collection day.
06 March 2024
All the stars lined up and I got exactly the car I wanted
04 March 2024
Initially called to speak to Chris Bunch and he kindly got Simon to call me back. Simon was very helpful at every step of the process.
03 March 2024
Treated very well from the moment you enter the centre. Been like that every time I enter
03 March 2024
Nigel Crisp my sales contact assisted greatly in finding the model / colour to meet all my needs and provided excellent service
03 March 2024
Since the Cars are now Digital, think there should be an Idiot's approach during handover, this from an older gentleman!
03 March 2024
Staff at Eastern BMW are very helpful and have great knowledge of the products, thanks to Chris Henderson for arranging everything again
28 February 2024
The experience was made easy and enjoyable by Ryan who kept me informed on the build, shipment and delivery of my car. He was very knowledgeable, friendly and helpful and he understood it was a major decision for me and he never pushed the sale.
28 February 2024
The branch was well run during a busy VIP event. Waiting time was minimal and the branch was tidy
27 February 2024
We were completely satisfied. We have dealt with nigel crisp on previous purchases and he goes above and beyond to find us what type of car we are looking for
26 February 2024
Good engagement and very well looked after when first looking at the car. Ross looked after us very well. Informative but wasn't pushy and recognised when we needed time to think.
26 February 2024
Leona Kieran ensured my experience at the centre was first class. She is a credit to BMW and the centre. The centre Manager also spoke to me before I drove off in my new car which was a lovely touch.
25 February 2024
Very satisfied the sales man Ewan kept me up to date with everything.
24 February 2024
Centre is friendly
24 February 2024
Ahmid was the consummate professional and was so understanding throughout. His advice was fantastic and he was clearly very passionate about our experience and ensuring we were looked after. Can't thank him enough.
23 February 2024
I am due payment for my trade in but `s of today % days after purchase I have still not received it
23 February 2024
Nigel was brilliant and worked with Chris to make sure I was pleased and could leave with the car I wanted.
22 February 2024
The experience was fine, despite dealing with three different salespeople due to holidays etc. I was given mixed messages regarding the delivery date of the car, and the final stages of purchase were somewhat rushed, but it was all OK in the end.
22 February 2024
Simon Anderson was a real pleasure to deal with
22 February 2024
Excellent showroom. Efficient service.
22 February 2024
Very good help
22 February 2024
Professional and knowledgeable. Ben listened to my needs from a new car and helped find the perfect car.
22 February 2024
Daniel Runciman was a big help and very knowledgeable
22 February 2024
Explained all aspects clearly and answered all questions
22 February 2024
Good communication. Very approachable and helpful. Excellent customer service. Not to mention the car itself.
22 February 2024
I was very satisfied with my customer experience. Ryan Archibald was very friendly, helpful, and knowledgeable.
22 February 2024
Test drive quickly organised, purchase options clearly explained, additional car options easy to select, all questions answered, and car arrived slightly earlier than expected.??.. As always, friendly and knowledgable team. Thanks Daniel..
22 February 2024
Start to finish could not fault the experience.
22 February 2024
Leona did a great job and was exceedingly helpful and professional.
22 February 2024
Very nice people
25 April 2024
Car was in for recall and had seamless service
25 April 2024
Could not fault the dealership.
24 April 2024
again the communication and correspondence was good
24 April 2024
Vest professional and slick - only waited 2 hours for the full service.
24 April 2024
Corteous, efficient and exceeded my expectations
22 April 2024
Couldn't fault anyone
21 April 2024
Good communication and handling of the repair from the service advisor Morgan and the availability of courtesy cars.
20 April 2024
All good
17 April 2024
Work done on time etc as promised
16 April 2024
service was good
15 April 2024
Kept completely informed at all times
13 April 2024
Kept me informed all the way through the process.
11 April 2024
Good overall level of service and excellent communication throughout by Gemma, the Service / Technical agent.
10 April 2024
Cost, reduce cost to get full 5 stars
10 April 2024
Morgan was amazing, can't fault her. I requested a clean of the car during the service and found it odd to only have the front and rear interior mats hoovered but the boot and internal console was left untouched - that was a little disappointing.
10 April 2024
Diagnosed engine management issue from my driveway so ordered parts in advance of vehicle going to garage. Excellent customer service by vehicle service agent.
09 April 2024
Great experience with all the staff I met.
09 April 2024
Very satisfied with the service. Not satisfied with where my car was parked when returned to me.
09 April 2024
Very efficient overall
08 April 2024
I had good service
08 April 2024
As above regarding feedback. Only slight shame was the £20 courtesy car cost for insurance (£7300 per year pro rata is madness! Considering I pay £119 for a Porsche Cayman S). No real option here as including wait all day or get lifts etc.
08 April 2024
Treated as an individual
08 April 2024
Everything i visited the dealership about were dealt with promptly and in a friendly manner
08 April 2024
Excellent job.
08 April 2024
Az above
07 April 2024
Prices of parts and hours charged very expensive
07 April 2024
Cost of Accesories , no discount for as offered
06 April 2024
Great service Picked up and delivered car back Kept me informed of progress Cleaned car
05 April 2024
The Team at this company look after ourselves with thought and kindness, making sure all is passed down to us as their tasks are getting done. This may be with videos and also text messages or if we are waiting through a discussion on all. Very good
05 April 2024
Work carried out as planned plus extra needed following health inspection
05 April 2024
Very pleased with contact and outcome. Only gripe would be that car cam in fully charged but was returned empty
03 April 2024
Service adviser Scott explained fully what checks/ work was carried out on my car. Just great customer service in general really.
03 April 2024
Always kept informed
03 April 2024
I opted to stay and wait. I was given refreshments, a comfortable place to sit and a member of staff kept me updated on the service and the MOT.
03 April 2024
Every job completed perfectly and on time. Kept informed all the way through the work.
03 April 2024
Superb customer satisfaction, staff were amazing.
02 April 2024
Eastern BMW are the epitome of superior service and always go above and beyond, nothing is ever a bother. Particular credit to Derek Drummond, Steven Marshall, Scott Usher and Helen Briggs - excellent ambassadors for the Eastern brand.
01 April 2024
I was kept up to date with the progress of my service. Washing and hoovering my car after the service was a nice touch.
01 April 2024
Fast, efficient, professional and friendly service with a top quality customer experience at its core. Outstanding company and brilliant people!
31 March 2024
Excellent customer service
31 March 2024
We are never disappointed with the service given. Long standing customers and this is how our daughter's car which you have just serviced. Previously another bmw dealer dealt with her but she will now be using BmW eastern western.
31 March 2024
Looked after me during the process
31 March 2024
A phone call was all that was required for a technician to attend at my home, leave his car and take mine away for repair. It was later returned in perfect condition only 5 hours later. My fuel had been topped up too as a courtesy.
31 March 2024
Bought the car from Eastern, happy to return their when service is due, and will likely shop there again.
29 March 2024
Helen is 1st class
29 March 2024
I have had the vehicle from new since April 2022. Yet the answer to why the Apple Car play does not work alludes anyone at BMW. The last suggestion that it was my iPhone 14 is erroneous as my husband has an iPhone 14 & it works perfectly fine for him
26 March 2024
Professional service. Car was completed on time and was return washed and valeted. Extra assistance with drop off and collection.
25 March 2024
From answering phone quickly to asking after me with a blown tyre, excellent communication and fast turn around on a non planned appointment- all very impressive
25 March 2024
Good service and comms
24 March 2024
Helpful and friendly staff, very professional. Very pleased with service and customer care.
24 March 2024
Job was done to my satisfaction
24 March 2024
Scott in the service department was a great help. He kept me updated and when the car needed to stay overnight to get a part ordered he kindly sorted a courtesy car. Great service all round from Scott and team.
24 March 2024
Smooth book in process and kept up to date during the day
24 March 2024
Painless and very convenient service experience.
24 March 2024
Emergency repair required which Eastern performed in good order & timing
19 March 2024
Good process from start to finish
19 March 2024
slick and thorough
19 March 2024
nice staff and helpful
19 March 2024
There is always a complexity or confusion. This time it was the quote did not include the oil change of the differential. Thankfully Eastern absorbed the cost.
19 March 2024
Done everything they could do to help me get a loan car for when my car was in getting a recall
19 March 2024
Good updates, later picking up car than orignally agreed which impacted ability to go to work
19 March 2024
Kept me informed. Explained what was going on and answered my questions.
18 March 2024
Good service and quick turnaround
18 March 2024
Wet smooth, no surprises
17 March 2024
I was given a price to update the sat nav and was agreed to be £79 as per the online price, on the day i was given a confirmation message saying it was £179 less my £100 voucher, had to dispute that and was not given the usb that was ordered in.
16 March 2024
No problem, car cleaned and parked up in a good bay for collecting
15 March 2024
Staff very good,all ready when expected.
14 March 2024
Scott was easy to deal with and kept me up to date throughout the whole process, he is an asset to the company
13 March 2024
See above
13 March 2024
Completely satisfied
13 March 2024
Poor cleanliness & lack of fuel on return.
13 March 2024
Always easy to deal with and very friendly
12 March 2024
Simple and easy to book the Mot , great communication
11 March 2024
Last week I did transmission oil service and other thingsfor the engine shaking. But unfortunately the after the service became quite bad. And you should offering a short time between your technician and the customer to explain the situation.
11 March 2024
Job completed within the given timeframe. Regular updates on progress given m.
11 March 2024
Whole experience exactly as promised.
11 March 2024
Staff very attentive. Kept us up to date during progress. Between the magazines and the tea provided the wait felt very short.
11 March 2024
Kept informed throughout the whole day
10 March 2024
The service I received could not have been any better, every member of staff is friendly, professional and helpful.
10 March 2024
I was extremely well looked after and even given a lift to Ingleston Park and Ride while my car was being repaired.
09 March 2024
The service was good staff polite and helpful but the process to address a warranty issue was protracted and cumbersome and I had to pursue the outcome.
08 March 2024
Great service and I was fully informed of the progress during the day. An interior panel of my car was damaged during the service but I was advised that it would be replaced.
07 March 2024
Quick service and kept up to date whilst waited. Good coffee too
07 March 2024
Good service
06 March 2024
Probably same answer as first question. Totally satisfied with overall service
06 March 2024
Kept informed of requirements and work completed to a high standard
06 March 2024
Everything worked well - However had to wait a month to get an appointment
04 March 2024
Very happy with quality of service from Gemma at Eastern.
04 March 2024
Everything was covered in detail giving me all the information I need. Just a tiny comment - did you not used to wash the car before it was returned? All cleaned out inside but not outside. It is not a big deal and I'm totally happy with the service
04 March 2024
Morgan was very efficient, polite and too the point. Everything went very smoothly
04 March 2024
Easy to get to with open wide access for parking
04 March 2024
For 5 weeks I was given a courtesy and told I wasn't insured to drive it. I was borrowing a car and paying for taxi's and hire cars for 5 weeks. Although the main issue was my new car should never have been delivered with so many faults
04 March 2024
Fast efficient service with courtesy bus available and car valeted before return
04 March 2024
X
04 March 2024
Excellent communication throughout..speedy service.
03 March 2024
Helen kept me informed of progress and dealt with my queries.
03 March 2024
You try hard with customer service
03 March 2024
I was a little disappointed with Eastern as they could not book me in to look at the problem when I contacted them. It was 4 weeks until they could book an appointment. I therefore, decided to contact BMW Assist who were able to intervene.
03 March 2024
Good communication with Gemma kept us updated
03 March 2024
All the people that I meet whilst my vehicle was at the garage were caring, friendly and knowledgeable staff. In my opinion a great asset to the company and the BMW brand.
02 March 2024
Efficient
02 March 2024
Breakfast at the local hotel felt like a bonus but I also had a place to work during my waiting appointment.
02 March 2024
I required car asap and the manager was able to accommodate my request. Really understanding. Couldn't fault them.
02 March 2024
Couldn't do enough for me
01 March 2024
Little information slow to respond.
29 February 2024
The staff I dealt with were happy to help.
28 February 2024
I can not think if any aspect of the service provided that could have been Improved
28 February 2024
Staff were attentive and most of all truthful when i had my inspection.
27 February 2024
My car was in for installation of BMW Trackstar device. The vehicle was handed in at 8:15am in the morning. I got a phone call to ask me to fill out a form after I had left dealership. At 4:00pm I was informed my vehicle wouldn't be ready that day
26 February 2024
Same as above
26 February 2024
Excellent service from Helen & Scott
26 February 2024
Poor management.
26 February 2024
Vehicle was damaged by the dealership. Came out worse than it went in
25 February 2024
Great staff & nothing to much bother
25 February 2024
Very professional
24 February 2024
Kept informed, courtesy car provided and picked up when my car ready - great service
24 February 2024
Quick andnexactly as described
22 February 2024
My car 320D Tourer has been kept by the dealership for a safety issue. The part is not available worldwide. The courtesy car is very good also.
22 February 2024
I was informed all the way through my service of any problems .
22 February 2024
kept informed and furnished with relevant help and information
22 February 2024
The work was completed within budget and estimated time frame.
22 February 2024
Had made an appointment in advance for warranty recall work. The dealership was ready for me when I arrived, had my loaner car ready and the car was finished when they promised. No complaints.
22 February 2024
As the previous answer (1)
22 February 2024
I was not completely satisfied as the process did not allow for queries. The car tells me I am due a service for one item (e.g. engine oil), fine! But I ended up with a bill with extra things that were never discussed with me and asked to pay anyway.
22 February 2024
Very pleasant and helpful
10 February 2024
Assisted me in an excellent manner.
07 February 2024
Fault persists after 2 visits
25 April 2024
Leona was delightful, professional and very knowledgeable and was able to answer any questions that we had. She kept in contact throughout the process. Andrew, our technical expert, who is new to the company was very knowledgeable and pleasant.