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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
296 ratings and 166 comments received in the last 90 days.
04 July 2025
Ewan Swanson looked after me from enquiry to delivery. Specifically he was excellent in finding answers or solutions to the numerous questions I had re specification and features.
03 July 2025
Extremely satisfied, as above.
01 July 2025
The staff were amazing, they greeted you & offered drinks, very helpful at choosing the car & after sales help on how to use it
29 June 2025
Car is great, Simon Anderson was very helpful and friendly made process easy and quick. Only thing was reveal had some dead bugs and a lot of polish all around car. Just from seeing other reveals from other company's expected it to be different.
22 June 2025
The team are great! Luke Gallagher took the time to explain everything in detail. Competent, approachable and informed and a first class communicator. Malcolm as manager always there personally to ensure everything goes to plan. Excellent team.
11 June 2025
The BMW centre was clean, looked professional and the area for coffee is great. All staff were friendly and the atmosphere in the showroom was relaxed.
09 June 2025
As above. I have been buying cars from Ahmid for quite a few years now. He has always been an outstanding salesman to deal with.
04 June 2025
Very helpful , sourced a car.
03 June 2025
Very helpful and efficient salesman Euan Swanson .
03 June 2025
Everyting was professional, and well handled
03 June 2025
The whole experience from purchase to delivery of my car was great. Very well looked after by Luke.
02 June 2025
Ewan Swanson talked me through the product and the process in great detail. Managed my expectations extremely well and ensured I was sufficiently set up in the car before leaving the dealership.
02 June 2025
The purchase of the car, the excellent service provided by Ewan Swanson and the delivery / unveiling of the car made it great and satisfying experience.
01 June 2025
After a longer wait for the new car than anticipated I cannot blame that on the centre, and have been very happy with my long term relationship with the centre.
01 June 2025
Very professional and helpful throughout
30 May 2025
Ahmid Nawaz was very helpful and knowledgeable.
29 May 2025
Ahmid was a pleasure to deal with, extremely knowledgeable, friendly and he made the whole process of making such a big investment enjoyable - his extensive knowledge was reassuring and his communication was excellent! He is a credit to the business!
28 May 2025
Simon was very easy to deal with.
26 May 2025
Ahmid was well prepared, all documents were prepared and collated with clear instructions on what I needed to sign. Could not have been more efficient.
12 May 2025
Everything was made so easy. Once we'd made our decision they really pulled out all the stops to get delivery complete.
11 May 2025
Again, I was impressed with how Ewan dealt with everything. He was helpful and very personable, keeping in touch along the way. His knowledge and advice was appreciated. The delivery of the car was a wonderful experience too, everything explained.
08 May 2025
Amazing, really premium and professional
04 May 2025
Would've given a 5 here but my car arrived not having some of the specifications i had ordered, some miscommunication was at fault I was told but I accepted the car as I would've needed to wait another 2-3 months on a correctly spec'd vehicle
04 May 2025
We then walked around the electric car range pointing out the benefits of each one. Then spent time customising the car to meet my needs. Good updates in run up to the car being delivered.
03 May 2025
Daniel could not have been more helpful and thoughtful in finding the right car and price.
03 May 2025
Like made the entire experience stress he listened to all my needs and helped in every aspect of the sale.
03 May 2025
Very good experience. Was offered a drink and a nice place to sit. Very clean and bright interior and everyone I came across was super friendly especially mark .
03 May 2025
Kept up to date with all processes
03 May 2025
Completely professional.
03 May 2025
Simon Anderson is a great asset to BMW and would highly recommend him!
02 May 2025
Again Simon was great and helpful
02 May 2025
It was a friendly, helpful, and seamless experience.
29 April 2025
Length of time taken to purchase and arrange handover - feels as though process could be improved somewhat.
26 April 2025
Simon at eastern BMW was very helpful in the finding and purchase of my car, and explained in great detail every aspect. The handover was perfect, he showed me everything I needed to know about my new car and made the experience great!
26 April 2025
Good service throughout the process, including the familiarisation handover in particular.
25 April 2025
Great customer service from start to end
23 April 2025
The initial delivery went to the wrong location which delayed the pickup by a week. This was inconvenient for me as I was hoping to receive the car before going on holiday
19 April 2025
Daniel was excellent in all aspects of customer service . Andrew the tech genius was very knowledgeable and easy to work with and very patient ??
19 April 2025
Very happy with the entire process and experience.. Highly recommend Mark Scott who was the salesperson for me.
09 July 2025
Car was repaired and no issues
09 July 2025
As above..service was very efficient & kept advised of progress with the work.
08 July 2025
Car serviced well
08 July 2025
Booking was made 9th June. Date selected 3rd July at 9.15. Car did not get to workshop until 15.30. A complete day for a 30min mot!
08 July 2025
No issues with customer service, nor the arranged service. Costs for issue resolution definitely a minus.
07 July 2025
Great
06 July 2025
Customer service was on point
06 July 2025
The service was carried out on time and the staff at Eastern Bmw were friendly and helpful. After driving the car there have not been any issues so all good.
06 July 2025
Everything was completed to a high standard
05 July 2025
As above
05 July 2025
great job stress free
05 July 2025
To change transmission oil and rear break pad.
04 July 2025
Great dealership team
04 July 2025
Clean and comfortable surroundings with friendly staff
02 July 2025
See above and the car was not washed as promised.
01 July 2025
Kept me reasonably well informed what was happening with my car. Apologised for inconvenience of recall.
01 July 2025
No problems, all went as expected.
26 June 2025
Needed new tyres but took an extra 24hrs to order would have hoped quicker
26 June 2025
Very satisfied with quickness of service.
25 June 2025
Generally good communication through the day on progress. Was kept waiting though for 45 minutes when collecting the vehicle.
24 June 2025
Damage to my car
23 June 2025
Dealing with the service manager and staff was friendly and very helpful
23 June 2025
Very efficient.
23 June 2025
The follow promised never materialised The sales process was a shambles - wrong price etc. emails not answered no calm backs etc
23 June 2025
Very helpful and friendly service every time I'm at the dealership
23 June 2025
As above, plus Holly Dunlop my service contact was really helpful and kept me informed with progress
23 June 2025
Morgan Timmins the Service Adviser who looked after me was first class
22 June 2025
Expensive compared to other providers
19 June 2025
Again 5 stars purely based on experience dealing with Ross on service desk
19 June 2025
Everything done as expected.
18 June 2025
They really listened to my requirements. After making original booking they called to make me aware of a fast lane appointment that had become available.
18 June 2025
Highly professional staff
18 June 2025
Like my first comment about the screen wash Also I called about the issue and never got a call back about it
17 June 2025
very satisfied
16 June 2025
Due to the issue above - my car went in with no warning lights yet had come out with the lights on ???
16 June 2025
Everything happened as expected
16 June 2025
The ownership experience delivers on the BMW reputation and this service partner delivers on that promise. Thanks for taking care and looking after me and my 750i.
15 June 2025
Car was dealt with swiftly and spotless on return
15 June 2025
Great service
14 June 2025
Courtesy care was important and it's great to have a named person looking after you
13 June 2025
Best customer service ever received!
12 June 2025
A call or email to let me know the service had completed would have helped in this situation. I had to journey the length of a very busy city bypass at rush hour to collect my car.
12 June 2025
As above
11 June 2025
Performed exactly as stated
10 June 2025
Friendly staff
09 June 2025
Everything good, but communication at the end of the service, time for car pick up tends to be 'at the last minute'
09 June 2025
We feel we can't trust your staff to do a competent job.
09 June 2025
no problems or issues
08 June 2025
Easy to book, very friendly and helpful staff and high quality of workmanship
07 June 2025
Kept in touch every step of the way
05 June 2025
As stated previously very good service from start to finish.
04 June 2025
See comment above.
03 June 2025
See the previous entry
03 June 2025
Same as above
02 June 2025
Put the car in the customer parking when service complete. Don't change individual settings.
02 June 2025
Just more than happy with the experience. Returning with confidence
01 June 2025
As above
31 May 2025
Same reasons as question 1 above.
31 May 2025
Good service and not pushing for additional work.
29 May 2025
Very polite
28 May 2025
Booking was easy and service was completed and car cleaned
28 May 2025
The team go above and beyond to make sure I'm satisfied
26 May 2025
Everything was great from when I arrived till I left I was made to feel important
26 May 2025
Didn't listen to me when I asked three times about the puncture repair kit. Pick up and drop off times are for the convenience of the dealership, certainly not the customer.
25 May 2025
Everything was great. I like the complimentary car wash.
25 May 2025
See the comment above that explains the rating. I understand things happen but I was there first thing in the morning and other clients even those that came after me left before me. Reception staff could be nicer. It was a disappointing visit this...
25 May 2025
Great garage with some great staff. Always a good atmosphere in there. I would always come to this garage if the prices are affordable (sometimes the large service in the past has been too expensive).
24 May 2025
Took 3 attempts to fix this fault so loss of one star.
24 May 2025
Everything
24 May 2025
100% good
23 May 2025
My previous answer should be enough
22 May 2025
Not had any issues/problems with service so far.
21 May 2025
Amir was friendly and helpful
20 May 2025
Exceptional service and attention to detail. Putting the customer first with excellent communication
19 May 2025
Great experience
19 May 2025
As above.
19 May 2025
Was kept up to date with the work on my vehicle.
19 May 2025
Happy with all aspects of service
18 May 2025
Confidential work carried out at home does not guarantee security, if the post-it is lost in transit!!!! An apology does not suffice. The work carried out by the technicians was of a high standard.
18 May 2025
Brilliant service from Helen Briggs in service who was professional, friendly and helpful at all times. Top marks to Helen & the technician.
18 May 2025
Successful outcome to the problem.
18 May 2025
Had to wait over 3 hours for the job to be done.
16 May 2025
Great service
15 May 2025
Provided with a courtesy car whilst my car was being repaired. Kept up to date with the progress of the repair by Gemma. Handover of my car and collection was quick and efficient.
14 May 2025
Completely satisfied from start to finish & job was done quickly
14 May 2025
Highly satisfied
13 May 2025
As always - excellent customer service and experience, great communication by Holly and a very pleasant area in which to spend a couple of hours when on a 'waiting' booking.
12 May 2025
Kept up to date throughout the process.
12 May 2025
The work was completed quickly and well.
11 May 2025
I was kept upto date throughout the day as to how the car service was progressing.
09 May 2025
Ok
08 May 2025
Staff very competent
08 May 2025
Staff are excellent
08 May 2025
No issues
08 May 2025
Staff kept you informed on what was happening to your vehicle very quickly
07 May 2025
Clear communication and professional service
07 May 2025
Very respectful to my self and my car and good communicating updates
05 May 2025
No problems
05 May 2025
I used the waiting option and it was brilliant, even with free cooked breakfast thrown in. Although the service, oil change, ran over by about 45 minutes. I wasn't bothered as I had a book to read.
05 May 2025
Good helpful team with
05 May 2025
Satisfied
05 May 2025
The service execution was fine, the bigger issue was the removal of a window pane whilst I was there. It was extremely noisy - I would guess above HSE guidance. There should havebeen a warning, we should have been recommended to stand outside
05 May 2025
Gurpage was fantastic,
05 May 2025
I was astonished that the windscreen washer reservoir was not topped up
04 May 2025
It is the quality of the whole package which you do not get with their manufacturers.
03 May 2025
Morgan kept myself up to date with all actions being dine on my M5
03 May 2025
It's amazing how a simple phone call one to one with all the information needed and a friendly tone makes a difference.
02 May 2025
Everyone I spoke to was very helpful and managed to fit my car repairs in around my work schedule.
01 May 2025
Helpful and friendly
01 May 2025
Garage did not have part so car was off road twice in the week which was not ideal
30 April 2025
Always good service, though in this case trying to book my car in for a new windscreen initially proved difficult; I was advised that if I was not happy, I should contact BMW Customer Services.
30 April 2025
The work that was required for my MOT was done very quickly. And the costs were broken down in a very easy to understand way.
30 April 2025
Great service
29 April 2025
Amazing as always, very fast and transparent. Customer service is impeccable
29 April 2025
Efficient, friendly & several added benefits to a standard Service Recall.
27 April 2025
As before, I am unimpressed with Holly Dunlop.
26 April 2025
Anticipated customer needs when considering their out of town location (eg lift to and from tram stop)
26 April 2025
Car was ready on time, I was given a breakfast voucher for a nearby hotel, kept updated and a video of the work done. Faultless
25 April 2025
Help staff and great delivery driver
25 April 2025
The car collection and service went smoothly. Payment process appreciated being via a link so details secure.
23 April 2025
Excellent service from the garage, both in ordering and buying the car and rectifying a problem that occurred with the car.
21 April 2025
Smooth service
19 April 2025
Location isn't easy to access but a car pick up service isn't offered and a courtesy car is never available - competitor DOES do this Appointed service agents are not proactive in keeping you up to date with progress - I ALWAYS need to phone them
18 April 2025
As above
17 April 2025
Friendly staff that kept me up to date with the process from beginning to end
17 April 2025
Well I have been going to eastern BMW Eastern for a number of years now and they have not let me down with our car services and other interventions on our cars.They always get things right and we appreciate there professional and integrity as a team.
05 July 2025
Our sales expert did an excellent job guiding us through the process, answering our questions and making the purchase of our BMW a wonderful experience.