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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
339 ratings and 162 comments received in the last 90 days.
03 June 2025
Very helpful and efficient salesman Euan Swanson .
03 June 2025
The whole experience from purchase to delivery of my car was great. Very well looked after by Luke.
03 June 2025
Everyting was professional, and well handled
02 June 2025
Ewan Swanson talked me through the product and the process in great detail. Managed my expectations extremely well and ensured I was sufficiently set up in the car before leaving the dealership.
02 June 2025
The purchase of the car, the excellent service provided by Ewan Swanson and the delivery / unveiling of the car made it great and satisfying experience.
01 June 2025
Very professional and helpful throughout
01 June 2025
After a longer wait for the new car than anticipated I cannot blame that on the centre, and have been very happy with my long term relationship with the centre.
30 May 2025
Ahmid Nawaz was very helpful and knowledgeable.
29 May 2025
Ahmid was a pleasure to deal with, extremely knowledgeable, friendly and he made the whole process of making such a big investment enjoyable - his extensive knowledge was reassuring and his communication was excellent! He is a credit to the business!
28 May 2025
Simon was very easy to deal with.
26 May 2025
Ahmid was well prepared, all documents were prepared and collated with clear instructions on what I needed to sign. Could not have been more efficient.
12 May 2025
Everything was made so easy. Once we'd made our decision they really pulled out all the stops to get delivery complete.
11 May 2025
Again, I was impressed with how Ewan dealt with everything. He was helpful and very personable, keeping in touch along the way. His knowledge and advice was appreciated. The delivery of the car was a wonderful experience too, everything explained.
08 May 2025
Amazing, really premium and professional
04 May 2025
Would've given a 5 here but my car arrived not having some of the specifications i had ordered, some miscommunication was at fault I was told but I accepted the car as I would've needed to wait another 2-3 months on a correctly spec'd vehicle
04 May 2025
We then walked around the electric car range pointing out the benefits of each one. Then spent time customising the car to meet my needs. Good updates in run up to the car being delivered.
03 May 2025
Daniel could not have been more helpful and thoughtful in finding the right car and price.
03 May 2025
Completely professional.
03 May 2025
Very good experience. Was offered a drink and a nice place to sit. Very clean and bright interior and everyone I came across was super friendly especially mark .
03 May 2025
Kept up to date with all processes
03 May 2025
Like made the entire experience stress he listened to all my needs and helped in every aspect of the sale.
03 May 2025
Simon Anderson is a great asset to BMW and would highly recommend him!
02 May 2025
Again Simon was great and helpful
02 May 2025
It was a friendly, helpful, and seamless experience.
29 April 2025
Length of time taken to purchase and arrange handover - feels as though process could be improved somewhat.
26 April 2025
Simon at eastern BMW was very helpful in the finding and purchase of my car, and explained in great detail every aspect. The handover was perfect, he showed me everything I needed to know about my new car and made the experience great!
26 April 2025
Good service throughout the process, including the familiarisation handover in particular.
25 April 2025
Great customer service from start to end
23 April 2025
The initial delivery went to the wrong location which delayed the pickup by a week. This was inconvenient for me as I was hoping to receive the car before going on holiday
19 April 2025
Very happy with the entire process and experience.. Highly recommend Mark Scott who was the salesperson for me.
19 April 2025
Daniel was excellent in all aspects of customer service . Andrew the tech genius was very knowledgeable and easy to work with and very patient ??
15 April 2025
Thomas Puckburn was super!
13 April 2025
Very welcoming experience to be greeted from the initial enquiry reception to be introduced to the sales department. Very warm and pleasant environment to be greeted with.
03 April 2025
Car purchase was seemless. Ewan's knowledge and enthusiastic manner was perfect to help us explore new car options. During the order and build period Ewan kept us informed and on delivery day helped us set up and understand the new tech.
03 April 2025
Ewan Swanson at BMW Newbridge Edinburgh was a pleasure to deal with and was very attentive.
03 April 2025
Simon was amazing, really clear throughout and found me my dream car in purple!
03 April 2025
got what i wanted
02 April 2025
Helpful and well informed staff
01 April 2025
Staff fully attentive helpful and knowledgeable
01 April 2025
No complaints kept informed constantly
28 March 2025
Really satisfied
28 March 2025
Simon was extremely helpful every step of the way. He talked us through our options and explained everything, and didn't pressure us at all. He had great communication over email & phone and answered all our questions. Overall, really happy.
24 March 2025
I am completely satisfied with whole experience.
22 March 2025
Staff were excellent and kept us fully informed throughout the whole process from time of order until delivery.
16 March 2025
Awesome from start to finish. Ewan Swanson was a class act & he kept me informed regularly regarding delivery etc.
14 March 2025
Simon is a great help and a pleasure to deal with.
13 March 2025
Everything was handled in a professional manner and any issues that arose were addressed to my full satisfaction.
12 March 2025
I Can't fault the service provided by any of the team at Eastern BMW. Mark Scott who sold me the car was very polite, knowledgeable and personable during the whole process of selling me the car. He kept me informed of progress during the process.
05 June 2025
As stated previously very good service from start to finish.
04 June 2025
See comment above.
03 June 2025
Same as above
03 June 2025
See the previous entry
02 June 2025
Just more than happy with the experience. Returning with confidence
02 June 2025
Put the car in the customer parking when service complete. Don't change individual settings.
01 June 2025
As above
31 May 2025
Good service and not pushing for additional work.
31 May 2025
Same reasons as question 1 above.
29 May 2025
Very polite
28 May 2025
Booking was easy and service was completed and car cleaned
28 May 2025
The team go above and beyond to make sure I'm satisfied
26 May 2025
Didn't listen to me when I asked three times about the puncture repair kit. Pick up and drop off times are for the convenience of the dealership, certainly not the customer.
26 May 2025
Everything was great from when I arrived till I left I was made to feel important
25 May 2025
Everything was great. I like the complimentary car wash.
25 May 2025
Great garage with some great staff. Always a good atmosphere in there. I would always come to this garage if the prices are affordable (sometimes the large service in the past has been too expensive).
25 May 2025
See the comment above that explains the rating. I understand things happen but I was there first thing in the morning and other clients even those that came after me left before me. Reception staff could be nicer. It was a disappointing visit this...
24 May 2025
100% good
24 May 2025
Took 3 attempts to fix this fault so loss of one star.
24 May 2025
Everything
23 May 2025
My previous answer should be enough
22 May 2025
Not had any issues/problems with service so far.
21 May 2025
Amir was friendly and helpful
20 May 2025
Exceptional service and attention to detail. Putting the customer first with excellent communication
19 May 2025
Was kept up to date with the work on my vehicle.
19 May 2025
As above.
19 May 2025
Happy with all aspects of service
19 May 2025
Great experience
18 May 2025
Confidential work carried out at home does not guarantee security, if the post-it is lost in transit!!!! An apology does not suffice. The work carried out by the technicians was of a high standard.
18 May 2025
Brilliant service from Helen Briggs in service who was professional, friendly and helpful at all times. Top marks to Helen & the technician.
18 May 2025
Successful outcome to the problem.
18 May 2025
Had to wait over 3 hours for the job to be done.
16 May 2025
Great service
15 May 2025
Provided with a courtesy car whilst my car was being repaired. Kept up to date with the progress of the repair by Gemma. Handover of my car and collection was quick and efficient.
14 May 2025
Completely satisfied from start to finish & job was done quickly
14 May 2025
Highly satisfied
13 May 2025
As always - excellent customer service and experience, great communication by Holly and a very pleasant area in which to spend a couple of hours when on a 'waiting' booking.
12 May 2025
Kept up to date throughout the process.
12 May 2025
The work was completed quickly and well.
11 May 2025
I was kept upto date throughout the day as to how the car service was progressing.
09 May 2025
Ok
08 May 2025
Staff very competent
08 May 2025
Staff kept you informed on what was happening to your vehicle very quickly
08 May 2025
Staff are excellent
08 May 2025
No issues
07 May 2025
Clear communication and professional service
07 May 2025
Very respectful to my self and my car and good communicating updates
05 May 2025
No problems
05 May 2025
Gurpage was fantastic,
05 May 2025
The service execution was fine, the bigger issue was the removal of a window pane whilst I was there. It was extremely noisy - I would guess above HSE guidance. There should havebeen a warning, we should have been recommended to stand outside
05 May 2025
Satisfied
05 May 2025
Good helpful team with
05 May 2025
I used the waiting option and it was brilliant, even with free cooked breakfast thrown in. Although the service, oil change, ran over by about 45 minutes. I wasn't bothered as I had a book to read.
05 May 2025
I was astonished that the windscreen washer reservoir was not topped up
04 May 2025
It is the quality of the whole package which you do not get with their manufacturers.
03 May 2025
Morgan kept myself up to date with all actions being dine on my M5
03 May 2025
It's amazing how a simple phone call one to one with all the information needed and a friendly tone makes a difference.
02 May 2025
Everyone I spoke to was very helpful and managed to fit my car repairs in around my work schedule.
01 May 2025
Garage did not have part so car was off road twice in the week which was not ideal
01 May 2025
Helpful and friendly
30 April 2025
Always good service, though in this case trying to book my car in for a new windscreen initially proved difficult; I was advised that if I was not happy, I should contact BMW Customer Services.
30 April 2025
Great service
30 April 2025
The work that was required for my MOT was done very quickly. And the costs were broken down in a very easy to understand way.
29 April 2025
Efficient, friendly & several added benefits to a standard Service Recall.
29 April 2025
Amazing as always, very fast and transparent. Customer service is impeccable
27 April 2025
As before, I am unimpressed with Holly Dunlop.
26 April 2025
Car was ready on time, I was given a breakfast voucher for a nearby hotel, kept updated and a video of the work done. Faultless
26 April 2025
Anticipated customer needs when considering their out of town location (eg lift to and from tram stop)
25 April 2025
The car collection and service went smoothly. Payment process appreciated being via a link so details secure.
25 April 2025
Help staff and great delivery driver
23 April 2025
Excellent service from the garage, both in ordering and buying the car and rectifying a problem that occurred with the car.
21 April 2025
Smooth service
19 April 2025
Location isn't easy to access but a car pick up service isn't offered and a courtesy car is never available - competitor DOES do this Appointed service agents are not proactive in keeping you up to date with progress - I ALWAYS need to phone them
18 April 2025
As above
17 April 2025
Well I have been going to eastern BMW Eastern for a number of years now and they have not let me down with our car services and other interventions on our cars.They always get things right and we appreciate there professional and integrity as a team.
17 April 2025
Friendly staff that kept me up to date with the process from beginning to end
14 April 2025
I got the kind of service I could have asked for
11 April 2025
Quick and Great service by team. While I waited for service, I was working on my laptop and business lounge was great. WiFi there was very not great for business laptop so couldn't work from there .
10 April 2025
Knowledge and competence of the staff also there friendliness helpfulness
10 April 2025
No complaints very efficient
07 April 2025
Kept in touch throughout.
05 April 2025
Shockingly negative experience. Email telling my son that my car was ready to pick up. Having arrived, 45min wait, not washed, car blocked in
05 April 2025
The email sent to car owner keeping you in the know with what's going on with your car in real time is a great idea .
04 April 2025
Very satisfied but quite pricey.
01 April 2025
Communication was great start to finish. Did the job while I waited which saved a lot of time going back and forward to the garage .
01 April 2025
Fixed all repeats first time on time and gave me a date off my choice
31 March 2025
I had pre-booked a courtesy car while my X3 was being serviced and MOT tested. Everything was organised and prepared for our arrival. Our Service Adviser - Morgan - was excellent, dealing with a couple of issues regarding parts and a warranty claim.
31 March 2025
As above, but also responsive and attentive during a long wait.
30 March 2025
Having been a customer for over 25 years this was the usual great service I've become used to
29 March 2025
Very satisfied with the work done on my car. The overall health check is great with the video sent to me before collection of the car
28 March 2025
Helen was great.
26 March 2025
Service on the day was faultless. Far too long to wait to get an appointment versus other BMW garages.
24 March 2025
Good communication and updated frequently on work statius
24 March 2025
Great experience with constant communication.
24 March 2025
Everyone is so nice
23 March 2025
Quality of care that you provide
23 March 2025
Updates should have been more proactive.
23 March 2025
Disappointed when I specifically asked for someone to look at my heads up display. I explained I had gone through all the normal checks and that a specialist needs to look at it. They didn't do this.
23 March 2025
We were treated with respect.
22 March 2025
See above.
22 March 2025
Satisfied with everything done for myself and work carried out on my ca
22 March 2025
great service & well communicated by Morgan who dealt with my car
20 March 2025
Carried out only what was necessary, saving me money.
19 March 2025
I've been using eastern bmw for all of the vehicles I've owned and the service provided has always been spot on
17 March 2025
Pick up, servicing and return of the vehicle went completely smoothly.
17 March 2025
Only electric courtesy car available Oily foot print left on drivers floor mat
17 March 2025
Waiting time kept to minimum and car valeted.
17 March 2025
Straight foward process from reception to leaving in a clean car . Customer service manager whom i forgot her name . X bank manager . Was very helpful and informative. Not much more you can say
16 March 2025
All completed on time and as requested
16 March 2025
Staff were extremely helpful especially the salesman Mark Scott.
15 March 2025
Technicians audio in video summary was poor
13 March 2025
Everything went smoothly
13 March 2025
Car was returned with tyre pressure low and I was told
04 June 2025
Very helpful , sourced a car.