OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
229 ratings and 131 comments received in the last 90 days.
17 September 2025
On busy period there was no support available however they did follow up the next day
13 September 2025
Ahmid gave us excellent service throughout the purchase of our new car. The offer of a test drive was probably key in us deciding on the car.
12 September 2025
The service I had at Eastern BMW Edinburgh was outstanding and my sales Rep: Ahmid went over and above at every stage of the process to get me exactly the car I wanted and the specs I wanted. It was a first class professional experience.
12 September 2025
Everything was explained perfectly at purchase and at delivery of my new car especially being explained too regarding features of the car Ahmid did a great job by being so professional in his job
10 September 2025
explained matters clearly, and took us through the purchase procedure
09 September 2025
Excellent customer service from Thomas
05 September 2025
I needed quick stock mobility car got it within 2 weeks
04 September 2025
Great customer service and love the car
03 September 2025
Ewan Swanson provided us with everything we required. Excellent service
21 September 2025
Very thorough with the booking in process.
19 September 2025
Stress free, great communication and a friendly service.
18 September 2025
As noted above, I received a high-quality service from the entire team, from the beginning of the process to the end.
16 September 2025
Excellent service thanks
15 September 2025
Very helpful and efficient
14 September 2025
Always received good advice and guidance on issues
13 September 2025
Felt like you knew what was going on and I didn't have to manage the process unlike Peter Vardy
13 September 2025
Would be 5 stars but was hanging around waiting to be seen a bit too long A query over alloy wheel cover not resolved.
09 September 2025
Top staff
07 September 2025
Steven Marshall service manager dealt with a small issue very professionally and very quickly. Super impressed.
17 September 2025
The person i was dealing with left for another part of the business and i felt that i got conpletely disregarded until i voiced my dissaproval. Alot of i will get in touch with you on this day but never happened. Had to chase up updates.